WebCall and Screen Recording Multi Channel Recording Interactions recording & management Drive value from every interaction, on any channel. Enjoy a scalable, secure and robust platform to easily record and manage interactions from multiple channels and data sources. The market-leading recording platform. Multi-channel recording WebOpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multi-channel interaction analysis. Deployed on-premises or in the cloud, Qfiniti …
Application Notes for OpenText Qfiniti Observe (Service …
WebTime Agent Event Stream service, phone event messages are sent to a Qfiniti web service, then downstream to various Qfiniti sub components to enable organizations to: • Trigger screen recordings of agent workstations based on events for full-time or sampled recording of the agent desktop. All screen recordings are saved in the same Amazon S3 WebQfiniti Observe offers flexible deployment configurations for full-time or random recording solutions, reducing support costs and simplifying monitoring management. Deployment configurations include: • SIP Trunk full-time recording: Capture all calls that flow through your SIP Trunks with integration using a SIPREC recording prowin gesichtscreme time
Verint/Qfiniti -CallRecording Solution integration with Cisco …
Webfile_download Download PDF. Overview Reviews Alternatives Likes and Dislikes. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product ... WebNov 12, 2024 · Synchronized transcription display with harmonized sync playback, powerful search, and marker features. Qfiniti Explore users can view a transcript of the interaction … WebCreate a next generation contact center with the OpenText ™ Qfiniti fully integrated WFO products: Qfiniti Observe supports fulltime interaction recording for quality and compliance. Qfiniti ICE enables intelligent masking and muting with metadata attach. Qfiniti Optimize provides robust desktop analytics and real-time agent guidance. prowin gallseife flüssig